Negotiation script
Use a concrete competing offer to ask your carrier for a better bill before switching.
Retention call script
Hi, I am reviewing my wireless bill and considering switching from Verizon.
I found a comparable option: Visible Basic at $25/mo. My current bill is about $90/mo, so the difference is roughly $65/mo.
Before I move my service and port my number, can you check whether there is a loyalty discount, plan change, autopay discount, or fee removal that gets my bill close to that?
If there are device credits or contract terms attached, please explain the monthly cost, lock-in period, and what I would owe if I leave early.