Cancellation and refund checklist
The quiet after-switch cleanup that prevents surprise charges.
Before cancelling
- Wait until your number works on the new carrier.
- Confirm calls, texts, voicemail, and data work.
- Save old account number, final bill estimate, and device payoff balance.
Final bill
- Check partial-month service charges.
- Confirm device credits or remaining installment balance.
- Remove insurance, streaming perks, and paid add-ons.
After porting
- Confirm old service is closed.
- Turn off autopay after the final bill is paid.
- Watch for refunds, trade-in returns, and equipment return deadlines.